GENERAL RULES
Special order – exceptional items that are usually not traded by Florinus.
Seller – company “Florinus” oversees the terms and conditions of trading.
Purchaser – an individual that uses “Florinus” services.
Receiver – purchaser or authorized individual that receives the order.
Account – an account that the client creates at “Florinus” internet shop.
1.1. This document, together with other documents provided on the website, is intended to provide information about the online sales of UAB Florinus. And it also sets out all terms and conditions to the person ordering goods and services in the company's e-shop.
1.2. The validity of the rules concerns the trade in both physical stores and online shops.
1.3. The seller has the right to change the provisions of these rules at any time. When concluding a contract between the seller and the customer, the version of the terms and conditions of the time of the agreement is valid.
1.4. When concluding a contract with the seller, the customer must be familiar with these rules and agree to the company's provisions and other relevant terms. By concluding the contract, the buyer confirms that he is aware of the terms and conditions and takes responsibility for full compliance.
2.1. The images of the goods presented in the seller's online store are of an illustrative nature. Despite the seller's efforts to display the colors of the goods as accurately as possible, there is no guarantee that the display of the customer's device will accurately reflect the colors of the goods.
2.2. The seller warrants that the product offered will not differ despite the fact that the product may be packaged in a different package than the one shown in the online store.
2.3. All goods in the online store are available unless the goods that the seller temporarily does not have are marked separately as “out of stock”.
2.4. Individuals that are eligible to make a sales agreement with Florinus:• individuals over 18 years old;• individuals that are 16 years old with the consent of parents or guardians;• representatives of obliged individuals.
2.5. The agreement between the seller and the customer can be concluded by completing registration on the website of UAB Florinus or as an unregistered user and after providing all the data required for the transaction.
2.6. The contract between the seller and the customer is considered concluded and goes into effect when the customer receives an email confirming the order with a prepaid invoice.
2.7. From the moment of placing the order, the customer is obliged to pay the full amount to the account of UAB Florinus within 2 (two) hours.
2.8. Every contract or order concluded with the seller is stored in the electronic database of UAB Florinus.
2.8. Every contract or order concluded with the seller is stored in the electronic database of UAB Florinus.
2.9. In the case of an online order, the seller will send an acknowledgment of receipt to the e-mail address provided by the customer.
2.10. In the case of a contract for the sale, the seller of the order:• Informs the customer about the preparation for the collection of goods or reaches out to delivery companies;• Upon delivery of the goods, submits the customers' electronic and paper VAT invoice - an invoice with the transaction data.
2.11. In case the Seller is not able to sell the Product, for example, because the Product is not in stock or the Product is no longer sold or due to a technical error in electronic systems related to the information in the online store, the Seller will inform the Buyer by e-mail or other means ( call and/or SMS) and the order will not be processed. In case the Buyer has already paid for the Product, the Seller will return the paid amounts within 14 (fourteen) calendar days.
3.1. In the UAB Florinus online store, the prices of goods are indicated in euros with value-added tax (VAT) included, if it is applied to the goods.
3.2. The price of bars and other articles of investment metals (gold, silver, platinum, palladium) is determined according to the daily world exchange price of investment metals. The price of collectible precious metals, coins, works of art is determined according to the prices of precious metals on world exchanges and taking into account various numismatic features like historical value, supply, and demand of a particular product, etc.
3.3. Prices do not include delivery costs unless otherwise stated. These costs are paid by the customer.
3.4. The customer, who has bought from UAB Florinus online store, must choose the method of delivery of goods:
3.5. When buying in the UAB Florinus online store, you can pay:
3.6. The client must pay for the order:
3.7. The seller may change the price of the order after concluding the contract, if:• the order was submitted outside the working hours of UAB Florinus;• incorrect price or other terms of sale were indicated in the online store due to technical difficulties;• the actions of the customer or third parties have increased the costs associated with the order;• in circumstances beyond the control of the seller, which led to a significant change in the prices of precious metals on the world market.
4.1. Goods ordered in the UAB Florinus online store are delivered in accordance with 3.4. order collection options.
4.2. Delivery of goods in Lithuania takes 48-72 (forty-eight - seventy-two) hours from the acceptance of the order. If the goods are ordered before 3 pm on a working day, in case of delivery of the goods to the post office, the parcel is delivered on the next working day.
4.3. On non-working days, weekends, and public holidays, the delivery time of orders maybe longer, depending on the chosen delivery method.
4.4. Delivery time may be extended if:• the customer has been informed that the seller does not have the goods at the time of concluding the contract;• the customer was properly informed about the possible delay of the goods on the website of UAB Florinus or when placing the order;• the customer has placed an order for a product that the seller intends to sell in the future and therefore cannot deliver it to him before the product comes into stock;• in the event of unforeseen circumstances, the resolution of which does not depend on the actions of the seller. In this case, the seller must inform the customer of the situation as soon as possible and inform them about the delayed delivery.
4.5. If the customer does not receive the goods within the term specified in these rules, he must, no longer than within 1 (one) day after the expiry of the term, inform the seller about the missed order.
4.6. The goods are delivered to the customer personally. If the buyer wishes the goods to be accepted by another person, he must indicate the personal data of the person authorized to accept the goods when filling in the order form in the UAB Florinus online store.
4.7. The seller is not responsible for the non-delivery of the goods if the customer or the authorized person (consignee) did not have the opportunity to accept the goods delivered to the address he indicated at the time of concluding the contract.
4.8. When withdrawing the order, the consignee, together with the person who delivered the parcel, must check that the parcel is not damaged.
4.9. If the violation (s) of the consignment is identified, the recipient has the right not to accept the consignment. The recipient must fill in the consignment inspection report together with the employee of the company that delivered the consignment, indicating the violations of the consignment. If the recipient does not check its condition and signs it without signing any comments on the electronic device or paper delivery confirmation of the employee of the company that delivered the consignment, the goods are considered delivered without any defects.
4.10. Delivery is considered completed when the goods are delivered to the address specified by the customer.
5.1. UAB Florinus guarantees the quality of goods sold;
5.2. The customer has the right to demand that the seller eliminate the defects of the goods that occurred before the goods were handed over to him, replace the goods or return them.
5.3. If the customer evaluates that the product does not meet the quality or is different from the order received, he must submit a request to the seller within 14 (fourteen) calendar days, indicating the order number, date, product name, price, and a reasonable explanation of the identified product discrepancies. In the request, the client must indicate which claim of his rights he wishes to:• reduce the price of the goods accordingly;• replace a non-compliant product with an analogous quality product;• return the product and recover the money paid when the product is essentially damaged.
5.4. Together with the application, the client must submit:• cash receipt or VAT invoice received at the time of ordering;• a photo of the damaged product or its packaging. In the absence of such proof, the non-conformity of the product may be remedied only with the consent of the seller.
5.5. The seller examines the customer's request and provides a response within 14 (fourteen) calendar days.
5.6. In the event of a defect, the warranty does not apply in the following cases:• due to improper operation, storage, or maintenance conditions (cleaning, washing, scratching, etc.)• when the product was attempted to be dismantled, crushed, or otherwise damaged by the buyer;• electronic devices, when the fault occurs due to mains failure, voltage fluctuations, overloads, etc.• if foreign particles (liquids, dust, gravel, sand, etc.) get inside the warranty product;• Force majeure, when the failure occurs due to force majeure - natural disasters (lightning, flood, earthquake, fire, etc.);• when the warranty product has not been used for its intended purpose.
5.7. If the parties agree that the seller takes back the goods of defective quality:• the amount paid to the customer for the goods is returned to the bank account from which the payment was made or, in the case of payment in cash, to the bank account specified by the buyer in any bank operating in the Republic of Lithuania;• At the customer's request, the amount paid for the product can be paid in the company's physical stores.
5.8. The product quality guarantee takes effect from the date of purchase of the product.
6.1. The customer, if he is a natural person, has the right to withdraw from the contract and return the product within 14 (fourteen) calendar days from the receipt of the product.
6.2. The returned product must be:• in the original packaging;• not damaged, scratched or otherwise damaged by the buyer;• without loss of commercial appearance (undamaged labels, unripped protective films, etc.)• not used;• the same set received by the buyer.
6.3. The right to return the product does not apply to the goods:• which were purchased according to special orders;• pearls, precious stones, precious metals, and their products;• works of art, collectibles, and antiques.
6.4. the customer to withdraw from the contract and in the presence of at least one of 6.2. of the defects referred to in paragraph 1, caused by the fault of the customer, he shall be liable for the reduction in the value of the goods and shall not be entitled to demand from the seller the full amount for the returned goods.
6.5. In order to return the product, the customer applies to UAB Florinus with a notification about the returned product and sends the completed product return document.
6.6. The customer, in order to return the product, must do so within 14 (fourteen) calendar days from the notification of the returned product.
6.7. The product must be returned in its original packaging. The following must be returned with the product:• product return document (issued by the company's administration);• original cashier's check (if the item was purchased in a physical store);• original VAT invoice for the purchase of goods;• warranty card and certificate of authenticity (if issued by the company).
6.8. The seller shall refund the money paid by the buyer for the returned goods within 14 (fourteen) calendar days after the seller's responsible specialist, having inspected the goods, assesses and determines whether the goods are not damaged or otherwise damaged by the buyer. The amount for returned goods is paid 5.7. in the ways specified in point.
6.9. If the customer decides to return the goods, he is responsible for the transportation costs of the goods.
7.1. The customer has the right to use the services provided by the seller in accordance with the procedure provided for in these rules.
7.2. The customer must withdraw from the contract in accordance with these rules.
7.3. The customer has the right to demand the replacement of a damaged, incomplete, or otherwise non-compliant product in accordance with the procedure established by these rules.
7.4. The Customer has all other rights set forth in these rules, the privacy policy, and the legal acts of the Republic of Lithuania.
8.1. The customer undertakes to pay:• for ordered goods;• for transportation costs of goods;• other payments provided for in the transaction.
8.2. If the data specified in the customer's registration changes, the customer must update them before placing the order.
8.3. During the entire cooperation with UAB Florinus, the customer has the obligation not to disclose to third parties the details of his login to the seller's online store. The customer undertakes to inform the seller as soon as possible if he suspects that third parties may access his account.
8.4. The Customer undertakes to use the seller's e-shop in good faith, in accordance with these rules and other provisions of the laws of the Republic of Lithuania, not to perform actions that would damage the integrity of the website and otherwise contradict the legal use of the online portal.
8.5. The Client has all other obligations established in other legal acts of the Republic of Lithuania.
9.1. The seller has the right to terminate or suspend the operation of the online store without prior notice to the customer and is not liable for any resulting losses of the customer.
9.2. The Seller has the right to suspend or terminate the cooperation with the customer and not to fulfill his orders if it is suspected that the customer has intentions to undermine the seller by not complying with these rules and other requirements of the legislation of the Republic of Lithuania.
9.3. The seller has the right to set a minimum and/or maximum order quantity for certain goods.
9.4. The Seller has the right to unilaterally terminate the contract with the customer if he does not pay for his order within the terms and conditions specified in these rules.
9.5. The seller reserves the right to cancel the customer's order if it is not accepted
9.6. The seller has the right to unilaterally cancel the order if there are uncertainties regarding the information provided by the customer, and the contacts specified by the buyer cannot be contacted within 3 (three) working days.
9.7. The seller has all other rights provided for in the rules and legal acts of the Republic of Lithuania.
10.1 The Seller undertakes to create conditions for the customer to use the services provided by UAB Florinus in both physical and online stores. The seller is not responsible for temporary or complete inactivity of the stores and does not accept any responsibility for losses incurred by the customer due to inaction of the stores.
10.2. The Seller undertakes to deliver the orders to the address specified by the Buyer in accordance with the terms and conditions specified in the Rules.
10.3. The seller undertakes to notify the buyer of the canceled order within 1 (one) business day. If the order has already been paid, the money will be returned to the buyer within 1 (one) working day from the moment of order termination.
10.4. The seller, for important reasons, is unable to provide the customer with the ordered product, and undertakes to offer a similar product. If the customer does not agree to change the ordered goods to the analog, the company returns the money paid by the customer within 3 (three) working days, and the customer has no right to make claims to the company for non-fulfillment of the order.
10.5. The Seller undertakes to respect the customer's right to the security of the personal information provided by him, except for the cases provided for in the laws of the Republic of Lithuania and the "Privacy Policy".
10.6. The Seller undertakes to comply with all the requirements set forth in these Rules and other legal acts of the Republic of Lithuania.
11.1 The parties shall be liable for breach of contract in accordance with the procedure established by the legal acts of the Republic of Lithuania.
11.2 The Customer is responsible for the security of the login details of his account. For all actions performed from the client's account, the transaction is considered concluded on behalf of the client, regardless of the fact that the account was used by third parties. The customer, who suspects that third parties may hold the information about account login details, must immediately inform the company's employees.
11.3 The customer is responsible for the accuracy of the information provided on his website on the seller's website. The buyer may not make claims against the seller if the consequences are due to incorrect information provided by the buyer.
11.4. The customer is not responsible for the customer's loss due to ignorance of these rules, privacy policy, and other publicly available information.
11.5 The Seller is only responsible for the information provided on the website www.florinus.lt. The Seller is not responsible for the information provided on the websites of other organizations, which can be accessed via links on the website of UAB Florinus, does not supervise, control, or represent those companies and individuals.
11.6. The seller is not liable for late or complete non-performance of the contract or any other obligations if this is due to factors beyond the control of the seller.
11.6.1. Factors beyond the control of the seller are any actions or events that are beyond the control of the seller and cannot be influenced by him.
11.6.2. In the event of an event beyond the control of the seller which creates obstacles to the proper performance of the contract:• the seller will immediately notify the customer;• the performance of the seller's obligations will be suspended and the term of their performance will be extended until the end of the factors beyond the control of the seller will affect the performance of the contract.
11.7. The Seller, insofar as it does not contradict the applicable legislation, is released from any liability in cases where the loss arises due to the Buyer's failure to read these Rules, Privacy Policy, and other documents specified in these Rules, notwithstanding the Seller's recommendations and obligations, although he was given such an opportunity.
12.1. Seller prohibits the use of any information on the Website for commercial purposes without its consent. Violations of this item shall be liable in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.
12.2. The customer must read and agree to these rules and privacy policies in order to purchase the product from the seller’s stores.
12.3 UAB Florinus has the right to adjust these rules at any time, taking into account changes in legal acts and their legitimate interests. The seller notifies you of updates to these rules, privacy policy, and other important information in the "News" section of its website.
12.4. The seller has the right not to provide services to customers who do not comply with or do not agree with these rules.
12.5. Any dispute, disagreement, or claim between the parties relating to these rules shall be settled by negotiation. If a solution satisfactory to both parties cannot be found, the dispute shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
12.6. A customer who is dissatisfied with the services provided by UAB Florinus or the quality of goods and has not found a solution through negotiations has the right to apply to the State Consumer Rights Protection Service, Vilniaus str. 25, LT-01402 Vilnius, www.vvtat.lt.
